WhatsApp is the fastest way to reach us, and it reaches the family directly rather than a call centre. Most questions below are answered on this page in less time than a message takes.
Orders, deliveries, bulk enquiries, anything at all. Send your order number if you have one.
+91 93200 28110Better for anything with an attachment, an invoice or a longer history to explain.
info@ganeshtea.comThe same number. Call it if you would rather speak than type.
+91 93200 28110Everything is packed and dispatched from Mumbai within two working days of payment. After that it is two to four days across the Mumbai region and five to seven days elsewhere in India.
Tracking is sent to it the moment the parcel ships, along with the courier and the consignment number.
Email is optional at our checkout, so plenty of orders have none. Send us the order number and we will look it up.
Orders are packed and dispatched from Mumbai within two working days. If you gave an email address at checkout, tracking is sent there as soon as the parcel ships. Email is optional on this site, so if you did not give one, send us your order number on WhatsApp and we will look it up for you.
Two to four days in the Mumbai region and five to seven days elsewhere in India, counted from dispatch. Orders are dispatched within two working days of payment being confirmed, so most parcels arrive within a week of ordering.
Message us on WhatsApp at +91 93200 28110 with your order number and a photograph of what arrived. A photograph settles it in one message instead of five, and we will sort it out from there.
By UPI. At checkout you get a QR code to scan with any UPI app, and there is an extra discount for paying that way. Your order is held for you until the payment comes through.
Yes, to distributors, kirana shops, hotels, restaurants, caterers, office canteens and exporters, in four grades. Trade enquiries are handled on WhatsApp and start with samples rather than a price list. The wholesale page has the full range and how it works.
Ganesh Premium Tea Private Limited is in Mumbai, Maharashtra, and has been since 1986. Everything is packed and dispatched from Mumbai, and the tea is stocked in DMart and Reliance Retail across Mumbai, Navi Mumbai and Thane.